Refund & Return Policy

At Gemia, our goal is to ensure your complete satisfaction with your purchase. If for any reason you are not fully satisfied, you may request a return or refund according to the following conditions:

Returns

You can return your item(s) within 14 days of receiving your order, provided that:

• The product is unused, undamaged, and in its original packaging.
• All accessories, tags, and protective materials are intact.
• You include proof of purchase (order confirmation or receipt).

To start a return, please contact our support team at louzoussama6@gmail.com with your order number and reason for the return.

Refunds

Once your returned item is received and inspected, we will notify you via email. If approved, your refund will be processed automatically to your original payment method within 5–7 business days.

Please note that shipping costs are non-refundable unless the product was defective or incorrectly shipped.

Exchanges

We only replace items that are defective or damaged. If you wish to exchange an item for the same model, please contact us within 7 days of receiving your order.

Non-Returnable Items

• Gift cards or digital items.
• Custom or personalized products.
• Items purchased on final sale or clearance.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or an error occurred in your order. We recommend using a tracked shipping service to ensure your return reaches us safely.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

Email: louzoussama6@gamil.com